Understand and improve your online reviews

Feature

Pulse Score

The Pulse Score is an advanced analytical tool designed to you a more comprehensive understanding of your online reputation. Think of it as a credit score, but for your business's online reviews.

Enhanced Reputation Insights -

The Pulse Score provides a deeper understanding of your business's online reputation by analyzing multiple factors beyond simple star ratings, giving you a more accurate picture of customer perception.

Holistic Reputation Management -

The Pulse Score allows businesses to manage their reputation more effectively across various platforms, ensuring a consistent and positive brand image online.

Improved Decision Making -

With detailed insights from the Pulse Score, businesses can identify specific areas for improvement and make informed decisions to enhance customer satisfaction and overall service quality.

Feature

Trending

Pulse looks through each of your reviews and can spot common words that will help you see trends, good and bad.

Quick Insights -

Get instant insights into what reviewers are saying. The bigger the word, the more times it comes up in reviews.

Trend Identification -

Pulse makes it easy to spot patterns, trends or recurring themes in your reviews, making it easier to identify areas of interest or concern.

SEO and Keyword Analysis -

Let Pulse help guide your SEO strategy. By knowing what your reviewers are writing about, you can tailor your SEO to ensure you're not missing out on popular terms and phrases.

Feature

Sentiment Summary

Using the power of AI, Pulse can provide you with a summary of the sentiment for your reviews. This is a great way to see at a glance, what people are saying.

Snapshot of Public Opinion -

A sentiment summary provides a concise overview of how customers feel about your business without the need to read through numerous individual reviews.

Identify Strengths and Weaknesses -

Easily identify what customers like or dislike. Positive sentiments might highlight strengths such as excellent customer service or product quality, while negative sentiments can point to areas needing improvement.

Ongoing Analysis -

Continuously monitor your business health over time. Trends in sentiment can be tracked to see if improvements or changes are having the desired effect on customer perceptions.

Feature

Competitors

Keep an eye on your competition with our Competitors feature. Get notified when you're overtaken and then put in the work to get back on top!

Drives Innovation -

Keep the motivation to innovate, improve you products, services, and processes to stay ahead of or differentiate themselves from your competition.

Enhances Customer Focus -

Strive to deliver superior customer experiences. Focus on customer satisfaction which will lead to higher quality service and better customer retention.

Performance Improvement -

Employees may be more motivated to excel and innovate when they know they are part of a company that is striving to be the best in its field.

Building Differentiation -

Competition pushes companies to define and strengthen their brand identity, which can lead to stronger brand loyalty as customers align with brands that best meet their needs or values.

Feature

Gamification

Pulse comes with badges that you can unlock for doing certain things or achieving certain milestones. Let's face it, who doesn't love achievements? Pulse will notify you whenever you unlock one.

Getting Reviews -

Pulse awards badges for the number of reviews you get. The more reviews you have, the more badges you will be awarded!

Replying to Reviews -

Replying to reviews is super important so we wanted to award badges for the number of times you have replied to your reviews

Increasing your Google Rating -

Getting a higher Google Rating is no easy feat so we wanted to make sure there's a badge awarded for each time you gain a new star.

Miscellaneous Badges -

We've thrown in some fun badges too such as responding to a review an hour after it was posted, replying to a review in the early hours of the morning and of course being on top of your competitors.

Feature

Pulse Intelligence

Pulse Intelligence is an AI assistant available to all Pulse users when logged into the platform and offers numerous ways to help you manage your online reviews.

Improving your Rating -

Pulse Intelligence can offer help and advice on how you can improve your Google Rating. Perhaps you want to get those 4 stars you've been stuck with for years up to 5 stars. Ask Pulse Intelligence how you can achieve this!

Negative Review Replies -

Replying to negative reviews is important to get right otherwise you run the risk of causing more upset. Pulse Intelligence can help you craft the perfect reply.

Getting More Reviews -

Pulse Intelligence can provide strategies on how you can best get your customers to leave replies after their visit. More positive reviews could lead to more customers so it's important you're constantly chasing reviews.

Feature

Impact

Pulse aims to make it easy for you to work out where you are with your Google rating which is why we build our Impact report. Available to all Pulse users.

View your Progress -

See how many reviews you are away from jumping up to the next rating, perhaps you're only a few away from achieving a perfect 5.0 rating!

See your Precise Rating -

Pulse makes it easy to see your true Google rating. Typically Google will only show your rating to one decimal place e.g. 3.7, but how far are you really from 3.8?

Rating Drops -

Pulse can tell you how many 1 star reviews you need before you drop down to the next lowest rating. This is important because you want to avoid this as much as possible and with the data Pulse provides, you can see how close you are before the dreaded drop.

Feature

Gallery

Quite often, people will include images with their Google reviews whether it be for evidence, engagement or clarity. Pulse picks these images out and shows them in a gallery.

Enhanced Trust and Credibility -

Reviews with images add a layer of authenticity to the feedback. Potential customers are more likely to trust a review when they see real photos of the product, service, or environment.

Engagement and Interaction -

Reviews with images often garner more attention and interaction, such as likes or comments. This increased engagement can lead to a more active online presence, which can positively influence the reputation of your business.

Insightful Feedback -

For owners, images in reviews can provide valuable insights into what customers appreciate or dislike. For example, if many customers post photos of a specific menu item, it indicates that the item is popular, helping the owner understand customer preferences.

Feature

Advanced Statistics

The Pulse Dashboard is home to a wide range of stats, taken directly from your Google Reviews and presented in a way that's easy to read and understand.

Comprehensive Reputation Management -

Pulse provides stats to give a holistic view of your business’s online reputation on Google, helping you understand customer sentiment, responsiveness, and the effectiveness of your engagement strategy over time.

Optimised Customer Engagement -

By analyzing metrics like review reply rates, response times, and most popular review times, you can optimise your customer service efforts, ensuring timely and meaningful interactions that enhance customer satisfaction.

Strategic Insights for Growth -

Monitoring trends in Google ratings, review volume, and response patterns allows businesses to identify areas for improvement, spot potential issues early, and make data-driven decisions to improve overall customer experience and drive business growth.

Feature

Pulse is with you every step of the way, which is why we send out notifications, to let you know when something important has happened.

Stay on Top of Customer Feedback -

Receive alerts for new Google reviews, changes to existing reviews, and timely reminders to respond, helping you maintain strong customer engagement.

Monitor Your Business Performance -

Get real-time updates on pulse score changes, shifts in competitor rankings, and celebrate key milestones as they happen.

Discover New Features and Achievements -

Stay updated with the latest product enhancements, celebrate newly unlocked badges, and receive notifications about important events and updates.